News To Know

October 30, 2022

When you purchase equipment, you’re investing in your business.

Owner-operators can maximize their return on investment (ROI) when selecting Silver King foodservice equipment because each is inherently supported throughout its lifecycle with a suite of comprehensive after-sales solutions from Marmon Link.

Backed by decades of experience, an established global infrastructure, and robust customer-focused processes, Marmon Link has the capabilities and expertise to keep your operations up and running.

Valuable benefits include…

Equipment Registration

By registering your equipment, you can leverage maintenance resources to increase uptime and decrease the total cost of ownership (TCO).

  • Support your asset throughout its entire lifecycle, ensuring a positive and seamless customer experience.
  • Access to monthly preventative maintenance tips and operator resources.
  • Did you know that registering your equipment takes less than 2 minutes? You can even register multiple pieces of equipment at once.

Planned Maintenance Kits

Increase operational uptime with regularly scheduled, planned maintenance while decreasing TCO and service visits.

  • Auto-shipped kits are delivered to your location in advance of recommended maintenance schedules.

Customer Service and Technical Expertise

Leverage industry expertise and technical resources to increase uptime.

  • State-of-the-art phone and video technology aid customer service and technical teams to resolve over 90% of incoming inquiries without a service visit.
  • Convenient self-serve tools and resources are available 24/7.
  • Did you know that the Contact Center has a phone fix rate of over 90%?

Warranty Dispatch Services

A national network of authorized service agents (ASAs) keeps equipment up and running to maximize uptime and throughput.

  • Access our network of over 170 ASAs for fast, efficient service when you need it most.
  • Extended warranty coverage options are available for up to 5 years.
  • Did you know that there are 170 authorized service providers in North America?

Extended Protection Program

Protect your assets well into the future by extending your warranty for up to five years. A national network of authorized service agents (ASAs) keeps equipment up and running to maximize uptime and throughput.

  • Access our network of over 170 ASAs for fast, efficient service when you need it most.

 

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